Purchase Policy / Terms of Use of the Site

Purchase Policy

Please be aware that once you have submitted your order you will be unable to change any information. Please make sure to enter all information correctly. We are unable to accept any cancellations.
Please also be aware that Communion Group may not fulfill your order even once a purchase agreement has been enacted. In this case  Communion Group may cancel your order and a full refund of payment will be made. Please be aware of the terms and conditions above when placing an order.
Please refer to our Terms of service for any further information.

Terms of Use of the Site

The information and services (hereinafter referred to as "Services") available and published on mentorenroute.com (hereinafter referred to as the "Site") operated and owned by Communion Group Corp. (hereinafter referred to as "  Communion Group") shall be in compliance with the terms and conditions set forth herein (the "Terms of Use"). Use of this site constitutes acceptance of and agreement to be bound by the Terms of Use.

1. Revisions and Scope of the Terms of Use

(1.) The Terms of Use are applicable to  Communion Group and users of this Site and its Services. (2.) Each User of this Site acknowledges  Communion Group right to revise or update in its entirety or partially the Terms of Use without any prior notice. (3.) Once  Communion Group revises or updates in its entirety or partially the Terms of Use, the revised or updated provisions will be applied in connection with this Site and shall constitute the terms and conditions for providing Services through this Site.

2. Users

The term "Users of this Site" means any and all individuals or entities that use(s) this Site and its Services under the Terms of Use. Any use of this Site and its Services will constitute an acceptance of and agreement to comply with the Terms of Use.

3. Use of Services

Any User of this Site and its Services shall be in compliance with the Terms of Use when using this Site and its Services.

4. Use of personal information

The personal information collected or known by  Communion Group belonging to Users of this Site will be treated in accordance with Section 9 regarding the handling of personal information.

5. Prohibited Use

Users of this Site are prohibited from performing the following actions: (1.) To provide his/her or third party's false information during the use of this Site; (2.) To act in such a way as may impede or interfere with the Services to be provided by this Site; (3.) To act in such a way as may infringe upon intellectual property rights such as trademark rights, copyrights, design rights, patents, and/or portrait rights, privacy rights, publicity rights, or other rights or interests of  Communion Group, any User of this Site, and/or any third party; (4.) To act in such a way that is or may potentially be damaging, detrimental, or of annoyance to  Communion Group, Users of this Site, and any third party; (5.) To use Services using a credit card inappropriately. (6.) To act in such a way as may be a violation of public policy, the Terms of Use, or laws or governmental regulations of whatever jurisdiction; (7.) To act in such a way as may be harmful to the reputation of  Communion Group or an impediment to the Services of this Site; (8.) To eradicate or alter information belonging to  Communion Group Users of this Site, and/or any third party; (9.) To transmit, provide, or recommend viewing programs containing computer viruses or other detrimental programs or software; or (10.) Any other actions that  Communion Group reasonably regard as unacceptable.

6. Copyright

(1.) Any and all materials, including, but not limited to, images, text, logos, drawings, voice data, video data, and programs (hereinafter referred to as "Contents") posted on this Site are protected by copyrights, trademark rights, and/or other intellectual property rights belonging to  Communion Group, or a third party by whom  Communion Group has been granted licenses to use. (2.) It is forbidden to duplicate, alter, divert, distribute, present, develop, or link the Site or its Contents without prior permission from  Communion Group. (3.) If it is discovered that the Contents belonging to  Communion Group have been duplicated or diverted without a prior written consent by  Communion Group, or that any action in breach of Japanese or other country's copyright law has been committed,  Communion Group may take legal action seek legal protection. (4.) If any conflict or problem with others arises from an action in breach of the Terms of Use, the User of this Site shall resolve the issue at his/her own costs and responsibility, without causing any damages, expenses, or detrimental effects to  Communion Group.

7. Indemnification

If a User of this Site is in breach of the Terms of Use of this Site, or in case that  Communion Group incurs any losses or damages as a result of use of the Services, the User of this Site shall indemnify  Communion Group for any and all of these losses or damages.

8. Exemption of Liability

(1.)  Communion Group neither represents nor warrants completeness, accuracy, applicability, usefulness, or rationality of the Services to be provided through this Site. (2.)  Communion Group shall not be responsible to Users of this Site and/or any third party for any damages caused by the use of this Site or any modification, termination, interruption, or suspension of this Site. (3.)  Communion Group shall not be responsible to Users of this Site who directly or indirectly incur losses or damages, regardless of the cause or circumstances, from an action taken by  Communion Group in compliance with the Terms of Use, or in connection with the use of this Site.

9. Privacy Policy

(1.)  Communion Group will collect personal information belonging to Users of this Site for the following purposes: (I.) To effectively handle various inquiries and/or requests, inclusive of those received via e-mail. (II.) To conduct research or analysis of marketing data for the development of or enhancement of services to be provided by  Communion Group. (III.) To send company newsletter to Users. (IV.) To pack and ship Merchandises. (V.) To calculate the amount to be charged for Merchandise and bill the charged amount. (2.) In providing Users of this Site with the Services,  Communion Group will collect user information such as name, zip code, address, phone number, and e-mail address, as well as any other information of a User of this Site that may be needed to effectively provide the Services. (3.)  Communion Group will always be in compliance with the Act for Protection of Personal Information, and in the handling of personal information enforce information security safety measures that work towards the prevention and correction of any possible cases of slandering, loss of, or leaks of personal information. (4.)  Communion Group will collect personal information belonging to Users of this Site, to be shared with F.I.L. LLC, Dissertation Co. Ltd, and Visvim.inc., the User's credit card company, and the User's credit card issuing company for the following purposes: (I.) To effectively handle various inquiries and/or requests, inclusive of those received via e-mail. (II.) To conduct research or analysis of marketing data for the development of or enhancement of services to be provided by  Communion Group. (III.) To send company newsletter to Users. (IV.) To pack and ship Merchandises. (V.) To calculate the amount to be charged for Merchandise and bill the charged amount. (VI.) To protect against fraudulent credit card use by third parties. (5.)  Communion Group will not disclose the personal information of individual users to any third parties, unless it is permitted by the Act for Protection of Personal Information. (6.) All personal information collected on the site is protected by Secure Socket Layer (SSL) certificate encryption. Personal information belonging to the user is automatically encrypted before it is transmitted for the retainment of its confidentiality. The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - Extended Validation (EV) SSL Certificate encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. (7.) We use cookies in order to improve your shopping experience when you visit this site. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to this site and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy. Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at this site but will still be able to visit selected areas of the site. (8.) Please direct any inquiries regarding personal information to the below e-mail address.
E-mail:info@mentorenroute.com

10. User's Registered Account

(1.) Users of the Services can create an account (hereinafter referred to as "Account") as a registered user. (2.) It is advised that Users do not disclose the information in their Account to any third party. (3.) Users shall bear full responsibility for the confidentiality and retention of security in regards to the User's Account and all activity that arises from the User's Account. The user agrees to promptly notify  Communion Group of any issue regarding the safety and/or security of the User's Account. (4.)  Communion Group shall assume no responsibility whatsoever regarding any damages that may have been incurred from illicit use of the User's Account. (5.) Users of the Services that register an Account for the use of the Services shall agree to provide complete and accurate information (hereinafter referred to as "Registration Information"), and for the maintenance of the completeness and accuracy of the Registration Information shall agree to update Registration Information when necessary.

11. Purchase of Merchandise

(1.) Users of this Site may purchase merchandise or procure certain services (hereinafter referred to as "Merchandise" from  Communion Group. (2.) Users of this Site shall offer to purchase Merchandise in accordance with the procedures set forth by  Communion Group, by use of the Services to place an order. (3.) Once an order is received, an email ("Order Confirmation") containing the order confirmation and order details will be sent from this Site. At this time, a purchase agreement will be enacted between the User and  Communion Group pertaining to the corresponding order and all items contained therein. (4.) Once a purchase agreement has been enacted, cancellation of the order, changes to the details of an order or any of the terms and conditions of purchase may not be accepted. (5.) The previous clauses of this article notwithstanding, in the case that the User is found to have exercised misconduct or inappropriate behavior associated with the use of the Services,  Communion Group will have the right to retract or cancel any purchase agreement and to take any other appropriate measures.

12. Shipping of Merchandise

(1.) Delivery of Merchandise under Services is only available within Japan, Hong Kong, South Korea, Taiwan, Thailand, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, US, Canada, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Turkey, United Arab Emirates. (2.) Merchandise ordered with intended delivery in Japan will be dispatched from Japan, and merchandise ordered with intended delivery outside of Japan will be dispatched from Hong Kong or United States. (3.) It is not possible to dispatch multiple orders at once regardless of whether the delivery addresses may be identical.

13. Shipping costs, Service Charges, and Import duties and taxes

The User shall bear all the shipping costs associated with the delivery of Merchandise, however shipping for merchandise purchases of total more than ¥30,000 (tax inclusive) or US$500.00 will be free of shipping fees. Please note that merchandise being delivered outside of Japan will be dispatched from Hong Kong or United States. Any import duties, customs fees, and taxes that may apply to the shipment are to be paid by the user at the time of delivery.

14. Method of payment for merchandise

(1.) The total payment amount for the Merchandise shall be the purchase price inclusive of any applicable sales tax, as well as the shipping costs, and any other service charges. (2.) The payment for Merchandise purchased through this Service can be made by the purchaser's own credit card ［VISA,MASTERCARD, AMERICAN EXPRESS *only be accepted for deliveries within Japan, JCB *only be accepted for deliveries within Japan］ of which the purchaser must be the user, or by the purchaser's Amazon Pay (only be accepted for deliveries within Japan) and PAYPAL account (restricted to deliveries outside of Japan) of which the purchaser must be the user. (3.) When making a payment by credit card,  Communion Group maintains the right to seek pre-approval for payment limited to the order total. Billing will take place after the order has begun the dispatch process. (4.) If payment is made by a credit card or Amazon Pay, PAYPAL, the purchaser shall be in compliance with the terms and conditions set forth in a separate agreement between the purchaser and the Credit Card Company or Amazon, PAYPAL. If for any reason there is any dispute or conflict between the purchaser and the credit card company, or any third party, it is the responsibility of the purchaser to settle such a dispute or conflict, and  Communion Group will assume no responsibility in connection with such a dispute or conflict.

15. Return of Merchandise

(1.) We do not accept any return or exchange of Merchandise; provided, however, that if at the time of delivery the Merchandise is damaged or defective, or the purchaser receives a wrong product,  Communion Group will accept a return or exchange of the Merchandise in accordance with this provision. The purchaser shall contact  Communion Group within 7 days of the receipt of the Merchandise by sending an e-mail with his/her order confirmation number to info@mentorenroute.com. Sending an e-mail that complies with the method specified by  Communion Group is the only way for an exchange to be accepted. If there is no stock of such Merchandise and a proper exchange is not possible, a return will be accepted and a refund will be made. (2.) For the said return or exchange to be accepted, it is necessary that all the conditions below shall be met. (I.) The Merchandise to be returned or exchanged must be unused. If the tags are missing from the Merchandise, it will not be considered unused. (II.) All the components, attachments, and delivery confirmation for the Merchandise must be returned in the same condition as they were at the time of delivery. (III.) Any other specific details that  Communion Group may request shall be met.

16. Indemnity in regards to merchandise

(1.) Except for what is provided in the preceding article,  Communion Group shall not be liable to any damages, detriments, and/or loss of profits that may be generated from this Service and/or Merchandise to be purchased through this Service, nor guarantee the quality, performance, compatibility with other merchandise, and other functions of this Service and the Merchandise. (2.) In the case that any of the following events occurs,  Communion Group, at its own discretion, may cancel and nullify the purchase agreement, and shall not be held liable for not providing the Merchandise to the purchaser: (I.) In the case that there are any difficulties in regards to delivery, such as the designated shipping address being unidentifiable. (II.) In the case a system failure occurs resulting in the inability to place an order, an order for the wrong Merchandise, or the acceptance of an excessive number of purchase offers compared to the number that can be accepted. (III.) In the case that any other event occurs that may prevent Merchandise from being provided. (3.) An offer for purchase of Merchandise made by a minor will be deemed being made under the guardians' responsibility. (4.)  Communion Group cannot be held responsible and shall remain exempt from all liability for physical damage to a shipment, or loss caused by delay of delivery, when conditions beyond the carrier's control are encountered during transit.

17. Other

(1.) Any correspondence between  Communion Group and each User regarding the use of the Services in principle will be made only via e-mail to info@mentoenroute.com. (2.) E-mail addresses registered to mobile phones may not properly display the messages sent by  Communion Group. (3.) In the case a question in regards to interpretation of the Terms of Use arises, or there is a provision that is not stated in the Terms of Use,  Communion Group and the User will mutually consult the matter in good faith to reach a resolution. (4.) In the case that the consultation regarding a dispute in the preceding clause does not reach a resolution, any and all disputes in regards to the Terms of Use and/or the Service will be subject to the exclusive jurisdiction of the Superior Court of California - Court of San Diego.